General Terms and Conditions (AGB)

General Terms and Conditions of Business (abbreviated as "AGB")

01. AGB Validity

The present general terms and conditions are part of all contractual relationships, which "Heiko-Roemhild" enters into with all customers*in *in. Customers*in can be natural or legal persons in the sense of §§ 13, 14 BGB (German Civil Code).

These General Terms and Conditions apply exclusively - in such a way that conditions of a customer* which are contrary to or deviate from these General Terms and Conditions will not be accepted under any circumstances, unless "Heiko-Roemhild" has explicitly agreed to their validity in writing.

Terms and conditions of participants* or third parties are not applicable. This also applies if "Heiko-Roemhild" has not separately objected to their validity in individual cases and / or accepts without reservation the participation in the scope of services of "Heiko-Roemhild" in knowledge of conflicting or deviating conditions of a participant.

In the case of current or repeated business relations with a customer*, these General Terms and Conditions in their respective version are also valid as a framework agreement for all future scopes of services of "Heiko-Roemhild" which are agreed upon between the same customer* and "Heiko-Roemhild"; in all other respects also without "Heiko-Roemhild" having to refer to their validity in each individual case.

Amendments or side agreements to these general terms and conditions require the prior written confirmation of "Heiko-Roemhild" to be valid and are only valid for the respective individual business case and not for ongoing or recurring incidents.

"Heiko-Roemhild" is considered to be entitled to change these terms and conditions at any time and without giving reasons. Heiko-Roemhild" will inform such customers*who are then subject to the old GTC of "Heiko-Roemhild" about future changes of the GTC in individual cases or in case of justified need. Without objection, the new GTC are considered accepted within a period of two (2) weeks.

Please note that the masculine form is used gender-neutrally in these terms and conditions for reasons of easier readability.

Seminar events

Customers*in Can be participants in seminars and / or other events, consultations or trainings designed by "Heiko-Roemhild". Seminar and/or other event dates, venues, minimum and maximum number of participants and participant fees can be found in the respective seminar descriptions on the website of "Heiko-Roemhild".

Coaching and couple therapy

Clients*can also be coachees for coaching and clients for couple therapy. In these cases, "Heiko-Roemhild" and the client enter into a treatment contract or service contract in the sense of §§ 611 ff BGB.

The subject of the contract is a psychological consultation / coaching on a concern expressed by the customer*. The consultation is not a psychotherapy and is not intended to replace it. Rather, it is about coming to terms with and overcoming social conflicts or other purposes outside of medicine, see § 1 III sentence 3 PsychThG.

Couples therapy

In our practice we carry out so-called systemic-integrative couple therapy. This means that we do not view the problems of an individual in isolation from the rest. We also detach ourselves from cause-effect and perpetrator-victim concepts. Thus both partners are always involved in the creation and maintenance of situations and experiences.

The aim of our work is to work with all parties involved to find a new balance in order to better meet the needs.

Demarcation from psychotherapy and coaching/couple therapy

Psychotherapy literally means "treatment of the soul" or "treatment of mental problems". Among other things, methods - such as psychotherapeutic conversations, relaxation techniques or cognitive methods are used. The aim is to identify and treat problems of thinking, acting and experiencing.

Treatment is provided for typical mental disorders with disease value, such as depression, anxiety, eating disorders, compulsions or psychosomatic illnesses. More and more often, psychotherapeutic measures are being used to accompany medical treatment.

Psychotherapy is a targeted treatment of a mental illness. The treatment should aim to remedy a specific problem and thus be limited in time.

Coaching is not a therapy and does not replace it. Coaching/couple therapy is a service in the psychological field. It is based on a coach-client relationship, which is characterised by a cooperative partnership and clearly distinguishes the role of the coach from that of therapist and doctor. Coaching supports and serves the "healthy" person - who is capable of action and self-reflection - in improving his or her general quality of life. It promotes individual development and increases existing potential. Coaches can, among other things, work with communication methods from a therapeutic process in a non-therapeutic intention and non-therapeutic manner. The result of a coaching session is not the alleviation of psychological complaints, but the individual development of the client, which is accompanied by an increase in his or her general quality of life.

The client bears full responsibility for his actions during the entire coaching process, both during and outside the coaching sessions. Participation in a coaching session requires normal mental and physical resilience. The client is obliged to inform the coach about any pre-diagnosis or ongoing psychotherapeutic procedures as soon as possible and as far as possible in advance. By agreeing to work with the coach, the client confirms his ability to work under pressure, his ability for self-reflection and his capacity to act.

He should therefore be ready and open to consciously deal with himself and his situation and to actively want to achieve his coaching goal. In order to create optimal conditions for attitude and behavioral changes as well as all important learning processes, it is necessary that the client discloses himself adequately and ideally completely to his coach and answers all questions to the best of his knowledge and belief. The client is responsible for any consequences resulting from incomplete or untrue information provided by the client. The client is responsible for the fulfilment and implementation of the agreed and developed tasks and solutions.

02. education on psychotherapy

General Information

1. psychotherapists practice medicine in accordance with current scientific standards with the aim of preventing and curing diseases, promoting and maintaining health, alleviating suffering and strengthening the patient's ability to help themselves.

Your task includes diagnostics, the indication, the decision for the appropriate therapy offer and the implementation of the therapy. They are particularly active in curative and palliative care, in prevention and rehabilitation, in the field of professional communication, in training, further education and continuing education, in research and teaching, in public health services, in child and youth welfare and other fields of social work, in counselling, in the management of health and care facilities and their scientific evaluation, in the scientific development of concepts, procedures and methods of psychotherapy.

They also participate in the preservation and further development of the socio-cultural foundations of life with regard to their significance for people's mental health.

2) In the first 5 sessions (the so-called probatory sessions, which everyone is entitled to without cost commitment by the health insurance company), after clarification of the diagnosis, the indication for an application for psychotherapy is checked and, if necessary, the scope of treatment and the frequency of the individual treatments is determined.

3. in the course of this probatory phase of the therapy, but at the latest at the end of the therapy, the psychotherapist and the patient decide whether the therapy should be started regularly and, if necessary, apply for reimbursement to the competent insurance company.

4. the therapeutic sessions usually last 50 minutes and take place once a week, individual arrangements are possible

5 The maximum scope of treatment and the scope of the individual stages of authorisation are regulated for outpatient psychotherapy within the framework of statutory health insurance. Within the framework of private health insurance, the general insurance conditions and the respective tariff conditions, and in the case of aid, the state aid rules apply. Insured persons must enquire about these themselves from their insurance company.

6) In the treatment of children and adolescents, but also in the treatment of adults, it may be appropriate and helpful for the patient in individual cases if reference persons are temporarily involved in the therapeutic sessions. In the treatment of children and adolescents, such sessions can be requested additionally for up to 1/4 of the sessions for the patient.

7. all documents provided by the patient or completed by him/her shall become the property of the psychotherapist in accordance with the legal documentation requirement and shall be kept by the psychotherapist for a minimum period of 10 years

Application for psychotherapy and prior somatic clarification

8 Outpatient psychotherapy in health care is subject to application and approval for both those with statutory health insurance and those with private insurance. In any case, the applicant is the patient. The psychotherapist supports the patient in making the application by providing a professional justification for the therapy application.

9. after the initial application (first stage of treatment), any necessary extensions of therapy are applied for jointly by the patient and the psychotherapist, after consultation with the psychotherapist. The psychotherapist takes over the professional justification of the therapy application.

10. in order to apply for therapy, the patient must obtain the consultation report from an authorised doctor on the form prescribed for this purpose (statutory health insurance and allowance) and hand it over to the psychotherapist as soon as possible.

Even in the case of self-paying patients, for whom no application procedure is naturally required, a somatic clarification must be carried out by an authorised doctor before the start of regular psychotherapy.

11. the patient's personal data or medical findings are made anonymous to the statutory health insurance company and the expert witness working for it by means of a patient code when applying for psychotherapy. This is to ensure the protection of patient data and the duty of confidentiality.

12. in the case of privately insured patients and patients entitled to benefits, the unconditional protection of personal data and medical findings is unfortunately not guaranteed and cannot be guaranteed by the treating psychotherapist due to the special features of the application procedure and the relevant practices of the funding agencies.

13. the insurance institutions (e.g. statutory health insurance, allowance, private health insurance) will only cover the costs of outpatient psychotherapy from the date of express written approval to the approved extent. The patient will receive notification of this directly from the insurance provider(s).

14. the patient's psychotherapeutic treatment can only begin once the patient has received written confirmation of cost coverage. In the event that the patient wishes to start treatment earlier or in the further event that the costs are not reimbursed in full or in part by the insurance company, the patient owes this fee in full personally to the psychotherapist.

Therapists' duty of confidentiality/patient confidentiality

15. the patient releases the psychotherapist and medical/psychotherapeutic pre-treatment practitioners and co-treatment practitioners mutually from the duty of confidentiality in a separate written declaration and expressly agrees to the obtaining of further information.

16. the psychotherapist shall be bound by professional secrecy with regard to third parties, with the exception of staff in the practice, and shall not provide or obtain information about the patient to third parties without the patient's express written consent Therefore, even relatives will not receive any information about the psychotherapy unless you yourself expressly request it.

If there are important reasons of the patient to the contrary, these are respected after clarification with the psychotherapist.

17. the patient shall expressly agree to the recording of therapy sessions on tape or video and shall allow the psychotherapist to use these recordings for the purposes of his own further training or for quality assurance of therapy control. If there are important reasons on the part of the patient to the contrary, these will be respected after clarification with the psychotherapist.

18 The patient agrees to maintain secrecy about other patients of whom he/she learns by chance, e.g. through contact with the waiting room.

Fixed appointments / missed appointments / provision fee

19. psychotherapeutic sessions are usually held once a week, unless otherwise agreed, at a fixed and binding date agreed between the patient and psychotherapist.

The patient undertakes to keep the firmly agreed treatment appointments punctually and, if prevented, to cancel or have them cancelled in good time, i.e. 48 working hours before the agreed appointment. For this purpose, a written notification by letter, fax, SMS, email, or a personal cancellation by telephone is sufficient, not on an answering machine.

Note: The 48-hour deadline makes it possible to schedule other patients for the following Monday (or first consultation) if you cancel your appointment on Friday.

Since psychotherapeutic practices work according to a strict ordering system due to the time-bound nature of the psychotherapeutic sessions and only one patient is ordered at each appointment, the patient will be charged a fee of 50 euros if he/she does not cancel the appointment in time, which is to be borne exclusively by the patient and is not reimbursed by the insurance company. This regulation also applies if the patient was unable to cancel the appointment in time through no fault of his/her own (e.g. accident on the way to therapy or sudden serious illness). If a group appointment is not kept, a cancellation fee in the amount of the applicable full fee rate must be paid in any case, even if the appointment is cancelled in time.

For patients over 21 years of age with statutory health insurance, outpatient psychotherapy is invoiced to the statutory health insurance company in practice exclusively by means of a commitment by the health insurance company to cover the costs.

The patient with private insurance/assistance insurance or the self-paying patient voluntarily insured under statutory health insurance (reimbursement of costs according to § 13 para. 2 SGB V) undertakes to inform himself/herself in detail about the terms of his/her insurance contract before commencing therapy and to clarify whether and to what extent the therapy costs will be reimbursed.

Psychotherapy cost regulation for people with statutory health insurance and in the reimbursement of costs

23 According to the current legal situation, patients with statutory health insurance are not required to make any co-payments for psychotherapy services that are provided as part of treatment in accordance with psychotherapy agreements and guidelines.

24) Patients with statutory health insurance are obliged to hand over their chip card (health insurance card) for registration (printout of the invoice) at the first session of each quarter, to bring it to each subsequent session and to present it on request.

25) The patient undertakes to notify the psychotherapist immediately of any change of health insurance company or insurance policy and to provide a confirmation of costs for the ongoing psychotherapy. The psychotherapist will support the patient in his efforts to obtain Treatment Guarantee again by providing any necessary professional justification.

26) In case of regular therapy termination, but also in case of therapy interruption, the psychotherapist is obliged to inform the statutory health insurance - without further information on the contents - of this.

27: A therapy interruption of more than half a year in the case of psychotherapy financed by the statutory health insurance is only possible with special justification. If this is not given or not recognised, the claim for psychotherapy costs to be covered by the statutory health insurance generally expires for a period of two years.

28. in the reimbursement of costs, the patient personally owes the psychotherapist the full fee in accordance with the invoice.

Psychotherapy cost regulation for privately insured persons, including allowance

29. for privately insured patients - including allowance - billing is quarterly with a payment term of 4 weeks according to GOP in conjunction with GOÄ, usually with the 2.3-fold rate of increase.

30. irrespective of the reimbursement by third parties (e.g. private health insurance/assistance), the patient owes the psychotherapist the full amount of the fee in person according to the invoice.

Psychotherapy cost regulation for self-payers

31. for exclusively self-paying patients who do not claim any reimbursement from an insurance company or health insurance fund, invoicing is quarterly with a payment term of 4 weeks according to EBM (self-payers pay the rate of the statutory health insurance fund).

Psychotherapy as an individual health service

32. psychotherapeutic services which are not included in the catalogue of indications and which therefore do not constitute medical treatment can only be provided within the framework of private liquidation, 2, 3 times the rate of increase in accordance with the GOP These individual health services currently include

  • Psychotherapeutic methods for self-experience without medical indication
  • Assertiveness training
  • Stress management training
  • Relaxation techniques as a preventive measure
  • Behavioural therapy for fear of flying

Self-commitment expectation from the patient

33) In order not to jeopardise the success of the therapy, the patient undertakes not to take or use any drugs and, especially in the case of an existing addictive disorder, no addictive substances (e.g. slot machines) at least during the period from the beginning to the end of the outpatient psychotherapy. The patient agrees to appropriate controls in this regard.

34) The patient undertakes, at least during the period from the beginning to the end of the outpatient psychotherapy, not to attempt suicide or parasuicidal acts (e.g. extreme risky behaviour in sports and traffic), but if necessary, to immediately undergo inpatient treatment in order to receive protection and help for a short period and for the duration of the acute danger.

35. the patient undertakes to provide and hand over other documents (e.g. hospital and spa reports, medical reports) at every stage of the psychotherapy, either on his or her own initiative or at the psychotherapist's request

36. the patient shall immediately inform the psychotherapist of any admission or change to a drug treatment/drug use - prescribed by a doctor or of his own free will.

37. the patient works daily on the agreed therapy topics and does the therapeutic homework.

Psychotherapy termination

38 The end of therapy is usually a joint decision of the patient and the psychotherapist. If, for whatever reason, you want to end the treatment prematurely, it is very important to clarify what the reasons and causes are. We would like to ask you to take this into account.

39) The therapy contract can be terminated by the patient at any time by means of an oral or written declaration in accordance with § 627 BGB, as a relationship of trust between patient and psychotherapist is a fundamental prerequisite for psychotherapy. If the relationship is disturbed, the patient cannot reasonably be expected to continue with the treatment contract.

40. the psychotherapist reserves the right, in the event of an obvious lack of motivation and cooperation on the part of the patient, to terminate the therapy on his own initiative, even without the patient's declared consent, and to inform the cost-bearer of this, without giving details of the content.

03. treatment contract for coaching, psychotherapy or couple therapy

After detailed information and clarification of the conditions of a coaching/couples therapy, between

___________________________________________________________ hereinafter referred to as "Coach

and

Mrs/Mr.___________________________________________________________________________________________________________________________________ born on

Place of residence___________________________________________________________________________________________________________________________

Telephone/e-mail:___________________________________________________________________________________________________________________________________________________________

if applicable, person with custody with address ___________________________________________________________________________________________________________________

Policyholder

(for patients with family insurance) ________________________________ born on: _______________

hereinafter referred to as the customer, the implementation of a coaching/couple therapy is agreed upon.

The "Coach" provides his services to the Client*in such a way that he uses his knowledge and skills for the purpose of performing the Coaching to inform, advise, diagnose and coach the Client*.

The "Coach" has the right to use the methods that correspond to the presumed client*for the sake of the client, unless the client decides otherwise.

The desired results of coaching/couples therapy depend to a large extent on the personal contribution of the client*. For this reason it is impossible to make or keep a promise of success. This is especially important, because a successful coaching/couples therapy is always open-ended. Ideas for solutions can also be part of the problem system and must therefore be checked, questioned and if necessary changed or dropped.

The "Coach" is entitled to refuse or cancel a treatment contract without giving reasons. In this case, the "Coach's" fee claim remains valid for the services rendered up to the rejection of the treatment, including treatment.

___________________________ ____________________________

Place, date Place, date

______________________________ _________________________________

 (Signature customer*in) ( Coach )

04. psychotherapy contract

After detailed information and clarification of the conditions of outpatient psychotherapy, between

hereinafter referred to as "psychotherapist

and

Mrs/Mr.___________________________________________________________________________________________________________________________________ born on

Place of residence___________________________________________________________________________________________________________________________


Telephone/e-mail:___________________________________________________________________________________________________________________________________________________________

if applicable, person with custody with address ___________________________________________________________________________________________________________________

Policyholder

(for patients with family insurance) ________________________________ born on: _______________

hereinafter referred to as the patient, the performance of psychotherapeutic treatment.

The psychotherapy costs of outpatient psychotherapy should be settled according to the following declaration of the patient:

I am a member of the statutory health insurance scheme, with which _______________________________

I would like to be treated at the expense of my health insurance company, the billing of services is done by the Association of Statutory Health Insurance Physicians.

I am privately insured with ________________________. The psychotherapy costs will be charged to me by the psychotherapist according to GOP1 and will be settled by me with my above mentioned private health insurance.

I'm eligible for aid, aid authority: ________________________________

The psychotherapy costs will be invoiced to me by the psychotherapist in accordance with the GOP and will be settled by me at the expense of the above-mentioned benefit/private health insurance.

I am insured in the statutory health insurance and would like private treatment with reimbursement by my health insurance company.

The psychotherapy costs will be charged to me by the psychotherapist according to GOP. I will have the costs reimbursed by my above mentioned health insurance company according to § 13 Abs. 22 or 33 SGB V.

I would like to pay the psychotherapy costs myself.

The psychotherapy costs will be charged to me by the psychotherapist according to GOP.

Psychotherapy costs are covered by the following insurance company:

___________________________________________________________________

___________________________________________________________________

I assure you that I will make every effort to cover the costs of the therapy myself.

Independent of the reimbursement by third parties, e.g. private health insurance, allowance, statutory health insurance in the case of § 13 para. 2 SGB V, the patient owes the full amount of the fee personally to the psychotherapist according to the invoice.

In addition, patient and psychotherapist agree on the following:

The patient is obliged to cancel an agreed treatment appointment at least 48 hours before the appointment if he/she is prevented from attending. If the appointment is not cancelled in time within the aforementioned period, the patient will be charged 50 Euros. This cancellation fee must be paid by the patient himself/herself, regardless of the type of insurance. In this case, there will be no reimbursement of costs by private or statutory health insurance or aid. The above provision does not apply if the patient can prove that the "psychotherapist*in" did not actually suffer any damage by the cancellation of the appointment.

___________________________ ____________________________

Place, date Place, date

______________________________ _________________________________

 (Signature of patient) (Signature of psychotherapist)

05. psychotherapy as a desired service

After detailed information and clarification of the conditions of outpatient psychotherapy, between


hereinafter referred to as "psychotherapist

and

Mrs/Mr.___________________________________________________________________________________________________________________________________ born on

Place of residence___________________________________________________________________________________________________________________________

Telefon/E-Mail____________________________________________________________

if applicable, person with custody with address ___________________________________________________________________________________________________________________

hereinafter referred to as patient

the conduct of psychotherapy sessions at the express request of the patient as follows.

I have been informed by my "psychotherapist" that there is no indication for psychotherapy according to the psychotherapy guidelines. Nevertheless, psychotherapeutic interventions can be helpful in coping with my psychological problems.

I will be invoiced privately by my "psychotherapist*in" for the treatment sessions in accordance with the Fee Regulations for Psychotherapists (GOP1). I have been informed that all services will not be reimbursed by the statutory or private health insurance companies or the allowance.

Knowing that the treatment sessions are not medically/psychotherapeutically necessary and thus not reimbursable by the statutory health insurance or private health insurance or the allowance, I nevertheless expressly wish the therapy sessions to be carried out.

In detail I wish the following services:

__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

I assure you that I will make every effort to cover the costs of the therapy myself.

Independent of the reimbursement by third parties, e.g. private health insurance, allowance, statutory health insurance in the case of § 13 para. 2 SGB V, the patient owes the full amount of the fee personally to the psychotherapist according to the invoice.

In addition, patient and psychotherapist agree on the following:

The patient is obliged to cancel an agreed treatment appointment at least 48 hours before the appointment if he/she is prevented from attending. If the appointment is not cancelled in time within the aforementioned period, the patient will be charged 50 Euros. This cancellation fee must be paid by the patient himself/herself, regardless of the type of insurance. In this case, there will be no reimbursement of costs by private or statutory health insurance or aid. The above provision does not apply if the patient can prove that the psychotherapist did not actually suffer any damage by the cancellation of the appointment.

___________________________ ____________________________

Place, date Place, date

______________________________ _________________________________

 (Signature of patient) (Signature of psychotherapist)

06. booking of in-house seminars, lectures, coaching or consulting

Conclusion of a contract & validity of the AGB: A contract between the customer and "Heiko-Roemhild" is concluded by acceptance of an offer by the other party to the contract. The conclusion of the contract can be made by text form (e.g. fax, e-mail). Heiko-Roemhild" will send the customer*in text form an offer for the performance of services as a speaker, trainer, consultant, coach or psychotherapist.

07. conclusion of a contract via the homepage

The offers are subject to change without notice. We reserve the right to make changes. Offers on the website represent an invitation to submit an offer.

The following regulations on the conclusion of contracts apply to orders placed via our homepage https://heiko-roemhild.de.

In case of conclusion of the contract, the contract with "Heiko-Roemhild", Heiko Römhild, Panoramastr. 64; D-65199 Wiesbaden; registration number; court of registration; comes into effect.

The presentation of products and services on our homepage does not represent a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order products and services. By ordering the desired products and services, the consumer makes a binding offer to conclude a sales contract.

When an order is received via our homepage, the following regulations apply: The consumer makes a binding offer of contract by successfully completing the ordering procedure on our homepage.

  • The order is made in the following steps:
  • Selection of the desired products and/or services
  • Confirm by clicking on the "Order" buttons
  • Check the information in the shopping cart
  • Press the button "to checkout".
  • Login to the Internet shop after registration and entering the login details (e-mail address and password).
  • Re-examination or correction of the respective data entered.
  • Binding dispatch of the order by clicking the button "order with costs" or "buy

Before the binding sending of the order, the consumer can return to the website where the customer's details are recorded and input errors are corrected or the order process is cancelled by closing the Internet browser by pressing the "Back" button in the Internet browser used by him after checking his details. We will immediately confirm receipt of the order by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

Storage of the contract text for orders placed via our websites: We store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the AGB at any time at https://heiko-roemhild/agb.

08. supply of products and services

Unless we have clearly stated otherwise in the product description, all products offered by us are ready for dispatch as indicated. The delivery will be carried out within 5 working days at the latest. In the case of payment in advance, the period for delivery shall commence on the day after the payment order is sent to the bank instructed to make the transfer, and in the case of all other types of payment, on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day.

The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the item is handed over to the buyer, even in the case of mail order purchases.

09. coaching content and location

Coaching agreement and process

The coaching assignment is created on the initiative of the client*in . It comes about after an assessment of the client's current situation and the desired target state, the submission of a coaching offer and the conclusion of a written coaching agreement. In addition to this agreement, ethical rules in dealing with each other are discussed in advance and respected by both parties. The coaching process will be discussed and agreed upon with the client* after the assessment of the actual situation, the desired target state and his existing, previously unused and/or blocked potential. HEIKO RÖMHILD advises the client*in all recorded points, whereby the client chooses what he wants to implement.

The coach provides his services to the client(s) in the form that he uses his knowledge and skills for the purpose of consulting, training and prevention. The Coach is entitled to use the methods that correspond to the presumed will of the client(s), unless the client(s) decides otherwise.

A subjectively expected success of the customer*in cannot be promised or guaranteed. The subject of the contract is therefore the provision of the agreed coaching or training service, not the achievement of a specific goal of the customer(s).

If the customer refuses to use such conversations, measures or relaxation techniques and wants to be coached/trained exclusively according to scientifically recognized methods, he/she must declare this to the coach.

Coaching can take place in a personal conversation in suitable rooms as well as by telephone or virtually. A telephone, Skype or video coaching is equally suitable to transport valuable content and to achieve the desired effect on the customer.

The coaching takes place at the customer's* choice either in the rooms of HEIKO RÖMHILD or at a mutually agreed upon location after prior appointment. Coaching by phone or Skype is also possible. The services are provided according to the service description of the coaching offer as well as the agreements made, whereby HEIKO RÖMHILD is not responsible for the achievement of a certain success.

The individual trainings/coaching sessions can take place face-to-face as well as via Skype, zoom or telephone. The trainer/coach finally decides on the location of the session.

09. remuneration

The prices for services and products are either stated in these general terms and conditions, on the homepage or, if requested, in an individual offer.

If travel costs are incurred for the provision of services, these will be invoiced additionally. Travel costs are charged at the rate of 0.69 €/km in the customer's own car or any flight, train and, if applicable, overnight accommodation costs and VAT.

For in-house events the services of "Heiko-Roemhild" will be invoiced promptly after the event.

Remuneration for coaching and couple therapy

All call times are considered as a service, this concerns e.g. the so-called first call. If the fees are not individually agreed between coach and client, the rates listed in my price list or on the homepage apply.

First call = € 65,- / 15 minutes; = € 260,- / 50 minutes

Coaching = € 80,- / 15 minutes; = € 340,- / 60 minutes

couple therapy = € 100,- / 15 minutes; = € 400,- / 60 minutes

If the Coach has services provided by third parties that he/she supervises himself/herself, these services are part of the Coach's fees. If no inclusive agreement has been made here, these costs will be invoiced.

Payment for psychotherapy

Psychotherapy that is provided on the basis of the statutory health insurance follows its fee schedule and billing practice. Psychotherapy on the basis of self-payers or private health insurance is carried out on the basis of the fee schedule and billing practice of the respective private health insurance.

Self-payers who take advantage of psychotherapy are charged the following hourly rates:

Psychotherapy = € 40,- / 15 minutes; = € 160,- / 50 minutes

Billing is done every 15 minutes and every 15 minutes or part thereof will be invoiced. Invoices are to be paid immediately without deduction.

10. cancellation fee for coaching, couple therapy and psychotherapy

By handing over and accepting the general terms and conditions before the start of the coaching / psychotherapy, "Heiko-Roemhild" complies with the legal obligation to provide information on the cancellation fee. The "customer" already accepts the general terms and conditions as part of the treatment contract by placing the order.

A cancellation fee of 50% of the agreed fee and at least €50,- will be charged if the client*cancels an appointment within 48 hours before the appointment if it is not possible to find an equivalent replacement.

Cancellations by the customer*more than 48 hours before the appointment are possible without a cancellation fee. The same applies if the customer* is not responsible for the cancellation of the treatment appointment.

In principle, the customer must cooperate carefully and ensure that the agreed dates take place regularly.

11. technical equipment for the presentation

Unless otherwise agreed, the client of in-house events provides the necessary technology for the seminars. This includes in particular a powerful beamer, screen, two flipcharts, headset and amplifier system with sound pickup capability from the computer used for the presentation.

If this is not possible for the client, he will inform "Heiko-Roemhild" as early as possible so that a suitable solution can be found. If necessary, additional rental fees will then be incurred, which will be paid by the client.

12. seminar events

Seminar or other event dates, venues, minimum and maximum number of participants and fees can be found in the respective seminar descriptions on the Heiko-Roemhild website.

13. registration and registration confirmation

Registrations are binding.

For scheduled events, which are advertised on the website of "Heiko-Roemhild", a participant can register in writing via the Internet or by e-mail. The number of participants in the scope of services of "Heiko-Roemhild" is sometimes limited. Registrations will therefore be considered in the order of their receipt by "Heiko-Roemhild". By registering, the registering person accepts these general terms and conditions without objection. The participant will receive a confirmation of registration from "Heiko-Roemhild" in the course of the regular course of business. Upon receipt of the aforementioned confirmation of registration by the participant, the contract for the participation in the seminar and/or event is considered concluded (time of conclusion of contract).

If a participant does not receive the confirmation of registration or receives it with a delay, the contract will be considered concluded if "Heiko-Roemhild" does not declare its refusal within a period of fifteen (15) working days. In case of overbooking the registering person will be informed immediately; in this case no contract will be concluded.

In the case of individually arranged dates for seminars, consultations, trainings or coaching, the conclusion of the contract comes about by a written confirmation by e-mail from "Heiko-Roemhild".

14. participation fees, fees and terms of payment

The fees (remuneration) published on the Heiko-Roemhild's website at the time of registration apply.

In the case of individually coordinated services for seminars, consultations, training or coaching, the fee stated in the offer applies.

All fees and charges are exclusive of the statutory value-added tax applicable at the time of conclusion of the contract, if any. The participation fees for publicly advertised seminars are due for payment at the latest thirty (30) calendar days prior to the start of the seminar or event, with any down payments being offset against the invoice. Only partial participation in the seminar does not entitle the participant to a reduction of the participation fee. Discount deductions are not granted. The fee includes seminar documents, drinks during breaks and lunch during the event, as far as this is stated in the seminar description. Not included are the participant's travel expenses to the event location and expenses for overnight stays and meals for the participant outside the seminar times.

In the case of individually agreed services for seminars, consultations, training sessions or coaching sessions, payment is due 14 days after receipt of the invoice. Any down payments will be agreed individually depending on the scope of services.

Any right of the customer* to set-off is excluded, unless the customer*s claim is undisputed or legally binding.

15. rescission and right of cancellation for scheduled events

Participants can withdraw from their registration or participation by written declaration to "Heiko-Roemhild", "Heiko-Roemhild", Heiko Römhild, Panoramastr. 64, 65199 Wiesbaden.

Participating consumers (natural persons, cf. § 13 BGB) have a right of withdrawal according to §§ 355 ff. BGB, they have a right of withdrawal for a fortnight (14 days) after registration with "Heiko-Roemhild". Please note the separate cancellation policy at the end of the general terms and conditions. In case of withdrawal or revocation by a participant the following fees will be charged:

  • If a consumer makes use of his right of withdrawal for a fortnight (14 days) after registration, there are no fees for this.
  • In the event of cancellation up to three (3) months before the start of the seminar or event, the deposit will be refunded, less a processing fee of 50,- Euro. No further fees will be charged.
  • In the event of cancellation from three (3) months to four (4) weeks prior to the start of the seminar or event, fifty (50%) percent of the fees due will be charged.
  • The full fee will be charged if the cancellation is declared four (4) weeks or more before the start of the seminar or event and / or in the event of a later cancellation (also cancellation, cancellation etc.), complete and temporary non-appearance, for whatever reason, or the termination of the seminar, for whatever reason. Heiko-Roemhild" reserves the right to charge further cancellation fees and / or incurred and necessary expenses.

However, if a participant is unable to attend the agreed seminar or event for personal reasons and names a substitute participant for his or her position, this shall be possible up to one (1) week prior to the start of the seminar or event at no extra charge and without further fees, provided that the substitute participant is also suitable for participation due to his or her personal constitution.

In order to meet the deadline, the notice of withdrawal must be received by "Heiko-Roemhild" in writing by post or by e-mail, see above address.

16. rescission and right of revocation for individually coordinated events

In case of a withdrawal from the order or if an in-house event (training, coaching, consulting) does not take place, the customer will inform "Heiko-Roemhild" immediately.

In the event of withdrawal from an individually agreed service for seminars, consultations, training or coaching, the following fees will be charged:

  • In case of cancellation up to three (3) months prior to the individually agreed seminar or event start date, the participant only has to reimburse "Heiko-Roemhild" in full for the necessary costs incurred by "Heiko-Roemhild" (e.g. travel expenses, seminar rooms, catering or similar).
  • In the event of a declaration of withdrawal from three (3) months to four (4) weeks before the start of the individually tailored seminar or event, the participant must reimburse "Heiko-Roemhild" in full for the necessary costs incurred by "Heiko-Roemhild" (e.g. travel expenses, seminar rooms, catering or similar). In all other respects, the parties will agree on further reimbursement of expenses in good faith. Further claims remain unaffected by the above sentence.
  • The full fee will be charged if the cancellation is declared four (4) weeks or more before the start of the individually tailored seminar or event and/or in the event of a later cancellation (also cancellation, cancellation etc.), complete and temporary non-appearance, for whatever reason, or the termination of the seminar, for whatever reason. Heiko-Roemhild" reserves the right to charge further cancellation fees and/or incurred and necessary expenses.

If the individually arranged seminar or event cannot be attended for scheduling reasons and/or if the agreed date is to be postponed, the participant has to reimburse all costs incurred by "Heiko-Roemhild" up to that point. In all other respects the parties will agree on the further procedure, especially possible costs and dates etc.

17. changes and cancellation of the "Heiko-Roemhild

Heiko-Roemhild" reserves the right to make necessary adjustments or deviations of the seminar and / or the event in terms of content and methodology, as far as these do not substantially change the overall character, the implementation and / or the circumstances of the seminar and / or the event, which have become the basis of the contract, especially in the case that a participant would not have concluded the contract if he had foreseen this change.

Furthermore, "Heiko-Roemhild" reserves the right to relocate the seminar in terms of space and / or time, to appoint another speaker as a substitute or to cancel the event if circumstances occur for which it is not responsible, such as illness and / or other failure of a speaker.

Heiko-Roemhild" also reserves the right to postpone or cancel the respective event if the minimum number of participants is not reached (see seminar description on the Heiko-Roemhild's website). In this case, "Heiko-Roemhild" will endeavour to inform the participants at least ten (10) working days before the planned start of the event. In the event of a postponement of an event, the participant may choose between attending the alternative date offered or a refund of the attendance fee.

In the event of cancellation of an event without substitution or as a result of force majeure, any participant fees paid will be refunded in full.

Heiko-Roemhild" will only be liable for any damage caused to a participant by a cancellation of the "Heiko-Roemhild" under the conditions and within the limits of the provisions of the section "Liability".

18. copyrights on work equipment

The written material accompanying the coachings, couple therapy, psychotherapy, seminars and events of "Heiko-Roemhild" is - even without explicit reference - protected by copyright and may not be copied or distributed without the consent of "Heiko-Roemhild". Heiko-Roemhild" reserves all rights to the seminar documents and presentations or parts thereof. Neither completely nor in parts the seminar documents and presentations - even in extracts - may be reproduced in any form without the written approval of "Heiko-Roemhild", especially by using electronic systems, processed, copied, distributed or used for public reproduction.

In all other respects, the possible handing over of documents and / or documents, in whatever form, does not constitute any transfer and / or granting of rights.

In particular, the provision of content on publicly accessible platforms such as the company homepage, YouTube etc. is not permitted without the written consent of the "Heiko Römhild" to refrain from doing so.

A recording of the event in sound, picture or film is only allowed with the written permission of "Heiko-Roemhild".

The customer does not acquire any rights to commercially use, copy, digitally reproduce or otherwise make available to third parties the contents of the training, coaching or consulting sessions as well as training or information material without the express written consent of "Heiko Römhild" to make it accessible. The customer*is prohibited from reproducing seminar contents in whole or in part.

If events of "Heiko-Roemhild" are filmed, the customer agrees irrevocably and free of charge for all currently known and future media forms that "Heiko-Roemhild" is entitled to create, copy, broadcast or have broadcast image and/or sound recordings of his person at the respective event as well as to use them in audiovisual media, also for the purpose of advertising events.

19. retention of title

We reserve the right of ownership of products or goods until the purchase price has been paid in full.

20. liability of "Heiko Römhild

The participation in the seminars is voluntary. With your registration you expressly point out that you take full responsibility for your actions and experiences within and outside the group and release the seminar management, organizer and host from liability claims.

Please note that our seminars cannot replace medical or psychotherapeutic treatment. If you are in therapy, you must clarify in time with your therapist and "Heiko-Roemhild" whether she/he can participate in the seminar. The clients* commit themselves to a confidential handling of all information concerning the group process and the other clients*.

The scope of services of "Heiko Römhild" especially consultations, trainings, coachings and exercises, are basically designed in a way that an attentive participant can achieve the seminar or event goals. Accordingly, the liability of "Heiko Römhild" as follows:

  • Heiko-Roemhild" is not liable for the success of the training and/or the occurrence of a physical, mental, medical, osteopathic, health, economic or other success.
  • Also liable is the "Heiko Römhild" does not guarantee the correctness and / or completeness of the documents made available within the framework of a seminar or event.
  • The "Heiko-Roemhild" does not assume any liability for possible consequential damages, which should arise from incorrect and/or incomplete seminar or event contents.

Heiko-Roemhild" shall be liable for damages within the framework of the statutory provisions only in accordance with the following provisions.

  • The "Heiko RömhildHeiko-Roemhild" is liable for damages resulting from injury to life, body or health as well as for damages caused by intent or gross negligence of "Heiko-Roemhild" or its legal representatives or vicarious agents, as well as for damages in case of non-compliance with a guarantee given by "Heiko-Roemhild" or because of fraudulently concealed defects.
  • Heiko-Roemhild" shall be liable, limited to compensation for the foreseeable damage typical for the contract, up to a maximum of twice the amount of the fee originally paid by the participant, for such damage which is based on a slightly negligent breach of essential contractual obligations by him or his legal representatives or vicarious agents in the course of a seminar or event. Essential contractual obligations are obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the participant, as contractual partner, may regularly rely.
  • Nor is "Heiko-Roemhild" liable for (further) claims of the participants, in particular, but not limited to, costs for travel and/or accommodation, in case of possible changes or cancellation of a seminar or event, provided that these were announced in time before the seminar or event started.
  • Heiko-Roemhild is not liable for other cases of slight negligence.

Other claims for damages by the customer* are excluded. The regulations of the product liability law remain unaffected.

The limitations of the above provisions also apply in favour of the legal representatives and vicarious agents of the "Heiko Römhild" if claims are made directly against them.

21. data protection

Heiko Römhild" treats the customer's data confidentially and processes the customer's personal data for the intended purpose and in accordance with the statutory provisions. By registering, commissioning or ordering "Heiko-Roemhild", the customer*in gives permission to "Heiko-Roemhild" to store his/her personal data and to use them for the execution and performance of the service.

Further information on the nature, scope, location and purpose of the collection, processing and use of the necessary personal data by "Heiko Römhild" can be found in the privacy policy.

22nd confidentiality

The contracting parties shall treat as confidential for an unlimited period of time all knowledge of business secrets, the contents of the discussions and exercises, as well as the circumstances surrounding them and the personal relationships of the customer(s)* or information designated as confidential, acquired within the scope of the contractual relationship.

Excluded are data which must be passed on due to legal regulations. For example, information about criminal offences or information that must be handed over due to official or judicial orders.

23. other

The contractual relationship shall be governed exclusively by the law of the Federal Republic of Germany. The validity of the UN Sales Convention is explicitly excluded. Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. Place of jurisdiction is Wiesbaden.

24. language of the contract

German is the sole contractual language.

Cancellation policy

right of withdrawal

As a natural person, you have the right to revoke this contract within fourteen days without giving reasons, provided that you have concluded this contract within the framework of distance selling. The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must give us "Heiko Römhild" by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall repay to you all payments received from you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the Services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total Services provided for in the Agreement.

Sample revocation form

If you wish to revoke the contract in accordance with the above revocation instructions, you can fill out this form and return it to us. However, the use of the form is not mandatory.

To

Heiko Römhild

Wiesbaden
Hesse
65199
Germany
Panoramaastr. 64

E-mail: info@heiko-roemhild.de

 

I/we (*) hereby cancel the contract concluded by me/us (*) for the provision of the following service:

 

Ordered on (*)

Name(s) of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper communication)

date

 

(*) Delete as appropriate.


© Heiko Römhild

Agreement is made for:____________________________________________________________________________________________________________________________________________________________________________________________________________

The above terms and conditions have been read and accepted. Not applicable or irrelevant sections may be deleted.

________________________________ ______________________________
Place, date Place, date

________________________________ ______________________________

Signature customer*in signature "Heiko-Roemhild


Version of 09 May 2020

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